adwin9's Privacy Policy

This privacy policy applies to the adwin9 platform and all related services. This document provides a full description of how we handle the information you provide when you use adwin9's website, mobile application, and other digital channels.

Please read this policy carefully before you start using our platform. It is also important to read our Terms and Conditions, which cover the overall terms of membership and service use. By creating an account or using our services on adwin9, you agree to the terms set out in this privacy policy.

2.1 Information You Provide Directly

When you register on adwin9 or use our services, you directly provide the following information:

• Full name
• Date of birth (for age verification)
• Email address
• Mobile number
• Bank account or mobile banking details (bKash, Nagad, Rocket)
• Identity document details (when identity verification is required)
• Address and contact details

3.1 Main Purposes

adwin9 uses your information for the following purposes:

• To create and manage your account
• To process deposits and withdrawals (via bKash, Nagad, Rocket, and bank transfer)
• To determine and provide bonuses, cashback, and VIP benefits
• To verify your identity and age
• To prevent fraud and unauthorised activity
• To improve customer service and resolve your complaints
• To ensure the functionality and security of the platform

4.1 Retention Period

adwin9 retains your information only for as long as is necessary to provide services and meet legal obligations. Even after an account is closed, certain information may be retained for a defined period for legal reasons.

• Active account data: for as long as the account remains active
• Financial transaction records: for the period required under applicable law
• Support and communication history: for as long as needed to resolve issues

5.1 When Information Is Shared

adwin9 does not sell or transfer your personal information to third parties for commercial purposes. However, information may be shared in certain specific circumstances:

• With bKash, Nagad, Rocket, or a bank for payment processing — only to complete transactions
• With technology service providers — who assist in operating the platform on our behalf
• With law enforcement agencies — where there is a legal obligation or a fraud investigation is required
• In any other case, based on your explicit consent

6.1 What Cookies Are and Why They Are Used

Cookies are small data files stored in your browser or on your device. adwin9 uses cookies for the following purposes:

• To keep your login session active and ensure security
• To remember your preferences and language settings
• To analyse and improve platform performance
• To display relevant promotions and offers

7.1 Technical Protection

adwin9 uses industry-standard security measures to keep your information safe. These include:

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
• Firewall and intrusion detection systems
• Regular security audits and vulnerability monitoring
• Access controls — only authorised personnel can access data
• Password hashing and secure storage

As a member of adwin9, you have the following rights regarding your personal information:

• Right to Access: You can request to know what information we hold about you.
• Right to Correction: If your information is incorrect or incomplete, you can request a correction.
• Right to Deletion: In certain circumstances, you can request that your information be deleted.
• Right to Restrict Processing: In some cases, you can object to the use of your information.
• Right to Withdraw Consent: You can withdraw consent given previously at any time, though this will not affect activity that took place before the withdrawal.

To exercise these rights, please contact our support team. Our support team is available seven days a week, twenty-four hours a day in both Bangla and English.

All services on adwin9 are strictly for persons aged 21 and above. 21+ Only

We do not knowingly collect any information from minors. Age verification during registration is mandatory. If there is a suspicion that we hold information belonging to a minor, parents or guardians should contact us immediately — we will delete that information without delay and close the relevant account.

adwin9 may revise this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be updated, and for significant changes, registered members will be informed by email or SMS.

Continued use of the platform after any changes will be considered as consent to the new policy. We therefore recommend checking this page regularly.