adwin9 Terms and Conditions

General Provisions and Applicability

These terms and conditions apply to the adwin9 website, mobile application and all related services. By registering an account on adwin9 or using any service on the site, you are considered to have voluntarily agreed to these terms.

These terms form a legally binding agreement between the user and adwin9. If you do not agree with any term, please refrain from using this platform. adwin9 services are provided for personal and entertainment purposes only.

adwin9 reserves the right to change these terms at any time. Accessing the site or using its services after a change has been made will be considered acceptance of the updated terms.

Membership and Account Management

2.1 Registration

To open an account on adwin9, you must provide accurate and complete personal information. Registering with false information may result in immediate account closure and forfeiture of the balance.

2.2 One Account Policy

Each person may open only one account. Operating multiple accounts under the same name, within the same household, from the same IP address or from the same device is strictly prohibited. Violating this policy will result in closure of all associated accounts.

2.3 Account Security

You are solely responsible for keeping your account login details confidential. Never share your password with any third party. If you suspect unauthorised access to your account, notify the support team immediately. adwin9 will not be held responsible for any loss resulting from unauthorised use of your account.

2.4 Account Transfer

Transferring or selling an account, its balance or any bonuses to another person is strictly prohibited. If such activity is detected, all associated accounts will be permanently closed.

Age Verification and Identity Confirmation

All adwin9 services are exclusively for individuals aged 21 or above. 21+ At the time of registration you must confirm that you are at least 21 years old.

adwin9 may request identity verification documents at any time, which may include a national ID card, passport or any other government-issued document confirming date of birth. adwin9 reserves the right to hold withdrawal processing until verification is complete.

• Operating an account on behalf of or for use by a minor is strictly prohibited.
• Registering with a false age will result in account closure and forfeiture of the balance.
• Additional verification may be requested in the future if required by a regulatory authority.

Deposit and Withdrawal Rules

4.1 Deposit Methods and Limits

bKash, Nagad, Rocket and bank transfer can be used for deposits on adwin9. The minimum deposit amount is ৳300 (for each method).

4.2 Withdrawal Methods and Limits

bKash, Nagad, Rocket and bank transfer are available for withdrawals (including major commercial banks such as Dutch-Bangla Bank, BRAC Bank and Islami Bank). The minimum withdrawal amount is ৳800.

4.3 Processing Time

adwin9 generally processes withdrawals within 15 minutes to 2 hours. However, this time may increase if identity verification is not yet complete or if a security review is ongoing.

4.4 Source of Funds

Use only payment methods registered in your own name. Transactions from third-party accounts are prohibited. The deposit and withdrawal methods on an account must be consistent, and the source of funds must be legitimate.

Bonus and Promotion Rules

5.1 Welcome Bonus

adwin9 offers a 100% bonus on the first deposit, up to a maximum of ৳8,000. The wagering requirement for this bonus is 15 times the bonus amount. Example: depositing ৳1,000 adds ৳1,000 in bonus, making a total balance of ৳2,000; to withdraw winnings from the bonus, bets totalling ৳1,000 × 15 = ৳15,000 must be placed.

5.2 Bonus Terms

• Bonus funds are not cash — they cannot be withdrawn before wagering requirements are met.
• Bonuses may have a time limit; if the conditions are not met within that period, the bonus will be cancelled.
• Abusing bonuses through multiple accounts will result in bonus cancellation and account closure.
• adwin9 reserves the right to change or cancel any promotion.

5.3 VIP Cashback

adwin9's VIP programme has four tiers: Bronze — maximum weekly cashback of 0.2%; Silver — maximum 0.5%; Gold — maximum 0.8%; Platinum — maximum 1.0%. Weekly cashback is a fixed percentage of the week's net losses (total losses minus total winnings). Example: a Gold tier member with a net weekly loss of ৳20,000 will receive ৳20,000 × 0.8% = ৳160 in cashback.

Gaming Rules and Fair Play

6.1 Software Use Prohibition

The use of any bots, automated software, AI-powered tools or third-party software during gameplay is strictly prohibited. Exploiting any system error or vulnerability, or using dishonest tactics against other players, is strictly forbidden.

6.2 Technical Errors

If a game is left incomplete due to a software or network issue, adwin9 will assess the situation and resolve it in the best way possible. adwin9 reserves the right to void a transaction if a technical error results in an abnormally large win.

6.3 Collusion and Fraud

Colluding with other players to gain a strategic advantage, or any form of fraud, is strictly prohibited. If such behaviour is detected, the account will be closed immediately and the entire balance may be forfeited.

Responsible Gaming and Right to Self-Exclusion

adwin9 believes that gambling should be for entertainment, not a solution to financial problems. Visit our dedicated page to learn about responsible gaming rules and how to set limits.

• Do not gamble in a way that puts your own or your family's financial security at risk.
• Avoid borrowing money or going into debt to fund gambling.
• You can apply a temporary break or permanent self-exclusion to your account at any time.
• If you are experiencing gambling-related problems, seek help from a professional organisation in the country.

If adwin9 notices problematic behaviour in a user's gaming patterns, it reserves the right to apply a temporary suspension to the account or offer assistance.

Account Closure and Restrictions

adwin9 may close or suspend an account without prior notice for any of the following reasons:

• Violation of any provision of these terms and conditions.
• Providing false identity or information.
• Operating multiple accounts or abusing bonuses.
• Suspected fraudulent transactions or money laundering.
• Abusive or threatening behaviour towards the support team.
• Filing a chargeback through the payment system.

To appeal an account closure, contact the support team by email. The appeal will be reviewed and the reason for the decision will be communicated.

Privacy and Data Protection

adwin9 places the highest importance on protecting users' personal information. Full details of how your information is collected, stored and used can be found in the Privacy Policy.

The site uses SSL encryption technology to keep all data secure. Personal information is not sold to third parties. However, limited information may be shared with trusted partners for payment processing and fraud prevention.

Limitation of Liability

adwin9 will not be held responsible for the following:

• Interruption to gameplay caused by loss of internet connection or device issues.
• Software errors from third-party game providers.
• Loss caused by the user's own negligence or disclosure of information.
• Service being suspended due to government or legal requirements.

adwin9 will always strive to provide the best service, but temporary disruptions caused by external factors will be considered unavoidable and no compensation may be claimed in such cases.

Changes to Terms and Notification

adwin9 reserves the right to amend, add to or remove any part of these terms and conditions at any time. For significant changes, an effort will be made to notify users by email or through the site.

Continuing to use the site after a change has been made will be taken as your acceptance of the updated terms. Therefore, check this page regularly and keep an eye on the latest update date.

Dispute Resolution and Contact

If you have a dispute or complaint, contact adwin9's support team first. adwin9 provides support in Bengali and English via 24/7 live chat and email.

Answers to common questions may be found on the Frequently Asked Questions (FAQ) page. When contacting the support team, provide the relevant information and evidence for the dispute to be reviewed.

The dispute resolution process is discussion-based — both parties are expected to seek a resolution in good faith. adwin9's decision will be considered final, but a commitment to fair review will always be maintained.